Step One:

If you are unhappy with our service and would like to make a complaint, please write to us to let us know:

Email: Complaints@flexitricity.com

One of our team will review your complaint and will get back to you if we need any further details. We will acknowledge all complaints within two working days of receipt. You should expect to receive a proposed resolution within five working days.

Step Two:

If you are not happy with our resolution at step one, please let us know and your complaint will be escalated to one of our senior team. They will investigate and will provide you with our final resolution. We aim to get back to you within five working days.

Step Three:

We will do what we can to come to a fair and reasonable outcome. If we are unable to come to a resolution with which we’re both happy, you may wish to seek independent advice.