Why Flexitricity?

Flexitricity is the demand response pioneer. We provide clarity amidst complexity, and an assurance of delivery backed by our unbeatable track record in the industry.

TRUSTED PARTNER WITH PROVEN MARKET-LEADING EXPERTISE

We’ve been dispatching aggregated flexibility longer than anyone else in the GB market and have built a strong reputation based on honesty and reliability. Flexitricity is backed by parent company Quinbrook Infrastructure Partners, a specialist investment firm focused exclusively on lower carbon and renewable energy infrastructure.

What our customers say:

Appreciate Flexitricity's willingness to respond and engage (with queries or new product ideas), as well as flagging up industry-wide updates i.e. acting as a partner, rather than just a supplier.

Flexitricity offers a reliable and honest approach. 

Market leading specialist partner.

Flexitricity is a well-established player in the energy supply field and in my opinion it’s been a very worthwhile business partnerships for both parties.

EXCELLENT CUSTOMER SERVICE

We receive consistently great feedback from our customers. Our recent survey shows that 93% of respondents are 'extremely happy' or ‘very happy’ with the service we provide and over 96% said that our teams are 'extremely responsive' or ‘very responsive’.  

What our customers say:

Professional and great communicators.

Highly professional, effective communication, extremely helpful.

Nothing to raise as the service has always been good and very professional - thank you!

PERFORMANCE

We have a track record of maximising Capacity Market revenue, securing high prices in ancillary services tender rounds as well as in the wholesale energy markets and the Balancing Mechanism.

REVENUE AGILITY and FULLY MANAGED SERVICE

We offer access to all available energy market opportunities and ancillary services—you can rest assured you’re not missing out. You have the option to 'hand us the keys' (i.e. our expert optimisation team manages the entire process for you), however your dedicated account manager at Flexitricity always ensures that specific strategies are fully discussed and agreed with you. 

What our customers say:

Most competitive at tender stage, and most dynamic in terms of new propositions and income streams.

The service offered was in advance of other utility suppliers and Flexitricity offered a one stop shop, they understood our needs probably more than we did.

Very responsive, competitive price proposal.

INNOVATION AND ACCESS TO NEW OPPORTUNITIES

We are aware of (and often driving) changes, new services and innovations in the industry. That means we can offer our customers access to new revenue streams as and when they become available, and often ahead of anyone else in the market.

What our customers say:

Flexitricity is sometimes the first point we find out about industry news. Please keep sending email news to customers, it is very helpful.

Easy to deal with. Proactively look for ways of improving best cost benefit for our portfolio.

Currently I feel our needs are met, it's not until we are offered something extra we realise we actually could have used it, but this is where Flexitricity excel in bringing to our attention new market leading initiatives.

KEY INDUSTRY PARTNERSHIPS

Our regulatory team and account managers participate in key industry working groups and committees. We work closely with National Gird, Elexon, Ofgem, Association for Decentralised Energy and many others to ensure we can create the best possible environment and opportunities for flexible energy users and generators. 

Claire Dykta, National Grid ESO:

Flexitricity have been there from the start of this journey. Really a forerunner in the exploration of aggregation and demand side response.

Trusted relationships like this one, where we have innovative brains and visionary figureheads who are really pushing the debate forward are critical and we can’t do it without it. And I don’t want to underestimate the value of that or the power of it in moving towards a zero-carbon system and a democratised energy future.

TECHNOLOGY

We utilise the latest research and best practice in machine learning, engineering and IT systems which has helped us maintain our market-leading position over the last decade and develop our unique price optimisation tools.

What our customers say:

Extremely technically competent. Efficient administration. Good communication.

Very knowledgeable and friendly; prepared to offer bespoke solutions/data.

MEMBER OF A TRUSTED CODE OF CONDUCT SCHEME

Flexitricity helped to develop and was one of the first to join Flex Assure—the independent code of conduct scheme for the demand side response industry.  

John Bryant, Director of Business Development at the Association for Decentralised Energy:

Businesses have the opportunity to benefit from the energy system’s zero carbon transformation, securing new revenue while helping to deliver our low-carbon ambitions. Flex Assure will be an important tool for setting industry-wide standards, supporting businesses as they increase their participation in the demand side response market, and accommodating more renewable energy to meet our decarbonisation targets at least cost.

The aggregators who are participating in Flex Assure are highlighting to their customers, and potential customers, that they are committed to meeting the high standards set by the scheme.

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All anonymous quotes are from our annual customer survey (unless stated otherwise).